Communications
Consent-aware outreach, plain-language templates and a support queue so nobody falls through the cracks.
Messages logged
6
Open cases
3
SMS consent
8
Email consent
11
Compose
Consent is checked before anything is queued
Templates
Respectful by default — no pressure language, no shaming
Friendly payment reminder
SMSHi {first}, this is DriveBridge. Your {amount} payment is due {date}. Reply here if anything changed — we'd rather plan with you than surprise you.
Missed payment check-in
CallCalled {first} about the missed payment. Asked what changed, offered a catch-up plan, documented the date and amount they chose.
Document request
EmailHi {first}, to finish your approval we still need: {docs}. A clear phone photo works. Reply to this email and we'll confirm the same day.
Service reminder
SMSHi {first}, your {vehicle} is due for service at {miles} miles. Want us to hold a Saturday slot?
Delivery thank-you
EmailCongratulations {first}! Here's your paperwork summary, your first payment date, and the direct line to your account rep.
Support cases
| Case | Customer | Category | Priority | Status | ||
|---|---|---|---|---|---|---|
| DEMO: Check engine light after purchase | Tasha Brooks | Service | High | Open | 1969-12-20 · Ben Okafor | |
| DEMO: Missing income documents | Angela Odom | Documents | Normal | Waiting on Customer | 1969-12-29 · Priya Nandan | |
| DEMO: Title paperwork status | Omar Haddad | Title | Low | Resolved | 1969-12-04 · Sandra Pike | |
| DEMO: Payment arrangement request | Darnell Whitfield | Payment | High | Open | 1969-12-23 · Curtis Webb |
Conversation history
| Customer | Channel | Direction | Subject | By | |
|---|---|---|---|---|---|
| 1969-12-26 | Marisol Vega | SMS | Outbound | Payment reminder DEMO: Hi Marisol — a friendly reminder that your $214 payment is due Friday. Reply HELP if you need options. | Curtis Webb |
| 1969-12-26 | Marisol Vega | SMS | Inbound | Re: Payment reminder DEMO: Thanks! Paying Friday after my shift. | Marisol Vega |
| 1969-12-08 | Darnell Whitfield | Call | Outbound | Past due check-in DEMO: Discussed hardship, set up two-payment arrangement. No pressure language used. | Curtis Webb |
| 1969-12-29 | Angela Odom | Outbound | Documents needed to finish your approval DEMO: We need your two most recent pay stubs and proof of insurance to complete the file. | Priya Nandan | |
| 1969-12-31 | Nia Foster | SMS | Outbound | Appointment confirmation DEMO: You're confirmed for Saturday at 11:00 at Southgate. Ask for Tomas. | Tomas Reyes |
| 1969-12-20 | Tasha Brooks | Note | Outbound | Service notice DEMO: Customer advised of upcoming 90k service and loaner availability. | Ben Okafor |